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Choosing The Trustworthy ADM-261 Source, Congratulations For The Pass of Service Cloud Administration

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Posted on: 05/09/25

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Salesforce Service Cloud Administration Sample Questions (Q190-Q195):

NEW QUESTION # 190
Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggestto meet the agent's requirements?
Choose 2 answers

  • A. Add multiple ELSE IF blocks after the IF block
  • B. Create a formula to build the macro logic around
  • C. Add conditional logic to the instructions
  • D. Add a formula block to the macro

Answer: B,D


NEW QUESTION # 191
Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.
Which three statements must be considered?
Choose three answers

  • A. A separate .csv import file is uploaded for each article type
  • B. A separate .csv import file is uploaded for each data category
  • C. One .csv import file is uploaded for all article types
  • D. Each article must be associated to an article type
  • E. Attachments and .html files must be referenced in a corresponding .zip file

Answer: A,D,E


NEW QUESTION # 192
If you delete a case, which twoalso get deleted? (Choose two answers)

  • A. Event
  • B. Attachments
  • C. Account
  • D. Solution

Answer: A,B


NEW QUESTION # 193
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers

  • A. Configure Content Library permission
  • B. Publish Articles to external channels
  • C. Enable Article deliveries
  • D. Enable Public Solutions
  • E. AssignArticle types to the Community

Answer: B,D,E


NEW QUESTION # 194
Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated.
Whichstatement is true about migrating images into Salesforce Knowledge?

  • A. Upload the images into Salesforce prior to importing the articles
  • B. Ensure that each image does NOT exceed the maximum of 25 MB
  • C. Convert all images to .jpeg, as this is the only supported file type
  • D. Include images in an .html file using the image tag and src attribute

Answer: D


NEW QUESTION # 195
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